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"Keeping our users happy and showing that we are being proactive is critical to showing the business value from our service, using the tools and reporting information provided by Print IP focused us on some key metrics that proved to be critical in demonstrating our value.... we now save days at the end of every month because we use the technology available  - great job"

Helpdesk Manager Printing Services

Support & Monitoring

With the correct active monitoring infrastructure in place it will be possible to exception manage the environment significantly reducing your support costs.



 

Knowing the devices have been designed for reliability and deployed properly should create a confident and satisfied customer base.

With infrastructure in place to monitor volume usage to target devices that run either hot or cold can quickly be identified.

Consumables can be ordered Just in Time and installed before they run out using Automated Replenishment over the web.

Remote management tools will provide high levels of availability with automatic rerouting in case fo failure meaning that your users can benefit from

100% Device Availability



Deliverables

Active device management

Asset management systems

Print Queue monitoring

Print Queue Rerouting and Failover

Print Queue Chargeback

 

Click Icons to see approach in detail 

 

 

 


 
 
 
 
 
 
 

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Updated 21/02/2008